Our Commitment to Your Privacy
St. Mary’s Home Care Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our home care services.
We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1 Information We Collect
Depending on how you interact with us, we may collect and process the following types of information:
Personal Information
This may include your:
- Full name
- Home address
- Telephone or mobile number
- Email address
- Date of birth
- Emergency contact details
- Information provided when you contact or enquire about our services
Care and Health Information
When required to provide appropriate care, we may collect information relating to your care needs, health, medical conditions, medications, mobility, wellbeing, and other relevant care requirements.
Payment and Billing Information
Where applicable, we may collect information necessary to process payments, invoices, and other financial administration relating to our services.
Website and Technical Information
When you use our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type and version
- Device information
- Website usage information
- Pages visited and interactions with our website
- Cookie and similar technology information
2 How We Use Your Information
We may use your personal information to:
3 Our Legal Basis for Processing
Under UK data protection law, we process your personal information where there is a lawful basis to do so. Depending on the circumstances, this may include:
1. Consent
Where you have given us permission to use your information for a specific purpose, such as receiving certain marketing communications. You can withdraw your consent at any time.
2. Contract
Where processing is necessary to provide our services, manage your care arrangements, or fulfil our contractual responsibilities.
3. Legal Obligation
Where we are required to process or retain information to comply with applicable laws, regulations, or statutory health and safety requirements.
4. Legitimate Interests
Where processing is necessary for our legitimate business and operational interests, provided these interests do not override your fundamental rights and freedoms.
5. Health and Care Information
Health and care information is treated as sensitive personal information and is only processed where an appropriate lawful basis and relevant condition under applicable data protection law applies.
4 Sharing Your Information
We may share relevant information with trusted organisations or individuals where this is necessary, lawful, and appropriate for providing services or meeting our legal obligations. This may include:
- Relevant healthcare professionals involved in your care.
- NHS or other healthcare services where appropriate.
- Family members, representatives, or carers where authorised or otherwise permitted by law.
- Local authorities or other relevant care organisations where required.
- Regulatory and supervisory authorities.
- Payment providers and other service providers who support our business operations.
- Professional advisers where necessary.
- Law enforcement or other public authorities where we are legally required to do so.
We only share information that is strictly relevant and necessary for the specific purpose.
5 How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access.
- Loss or misuse.
- Accidental destruction.
- Unauthorised alteration or disclosure.
Access to personal and care information is strictly limited to personnel who require it for legitimate care and administrative purposes.
6 How Long We Keep Your Information
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected.
Certain care and operational records may need to be retained for specified periods to comply with legal, regulatory, accounting, safeguarding, or healthcare standards.
When information is no longer required, we implement secure methods to delete, destroy, or anonymise it.
7 Your Data Protection Rights
Under applicable UK data protection law, you hold specific statutory rights regarding your personal information:
Right of Access
Request access to copies of the personal data we hold about you.
Right to Rectification
Ask us to update or correct inaccurate or incomplete information.
Right to Erasure
Request deletion of your information under certain qualifying conditions.
Right to Restriction
Request the limitation of processing under specific circumstances.
Right to Object
Object to specific types of processing, including direct marketing.
Data Portability
Request the transfer of provided information to another organisation.
Withdraw Consent
Easily withdraw previously granted consent at any time.
These rights are subject to certain legal conditions and exemptions. To exercise any of these rights, please contact our team using the details provided below.
8 Cookies
Our website may use cookies and similar technologies to provide essential website functionality, understand how visitors interact with our pages, and enhance your browsing experience.
Where required, we will ask for your explicit consent before placing non-essential cookies on your device.
For more detailed information about the cookies we use and how you can configure your preferences, please refer to our Cookie Policy.
9 Third-Party Websites
Our website may contain links to external third-party websites or services.
We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review the privacy policy of any external site prior to submitting any personal details.
10 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our care services, legal obligations, or operational procedures.
Any revised version will be published directly on this page with an updated effective date at the top.
We recommend reviewing this policy from time to time to stay fully informed about our commitment to safeguarding your information.
11 Contact Us
If you have any questions concerning this Privacy Policy, wish to exercise your data protection rights, or have any queries regarding how your personal information is managed, please get in touch:
St Mary’s Home Care Limited
3 Canute Street
Preston, PR1 1PL
info@stmaryshomecare.co.uk
+44 7552 560989
+44 7879 938740